A recent tweet about President Trump’s desire to exclude officers from a discussion on ground conditions in the Middle East sparks a discussion on effective feedback. What does it take for feedback to be truly effective? It’s just three things.
Standards. We live in a world of standards. We apply standards to everything: accounting, the environment, quality, behavior, health, safety, employment, trade, professionalism, food, transportation, technology, and the list goes on and on. We have standards we have to meet at work, standards we have to meet at home, and standards we set for ourselves and those we apply to others. Everything has a standard because everyone has a standard they apply to everything.
You know what I think about business ethics? It’s the topic of today’s episode and is in three parts. In relation to business ethics, the term ‘ordinary decency’ refers to the moral standing of an organization where honesty and fairness, a refraining from coercion and physical violence, and a respect for the law are its guiding principles. The cornerstone of this principle is honesty and honesty is built on truth.
You know what I think about Leadership and Management? You lead people and you manage things. This is the accepted axiom and implies that leadership and management go hand-in-hand. Management is a function and deals with supervision and exercising control, while leadership is about relationships, influence, and inspiration. In order to successfully develop and implement a corporate strategy, a leader must first be an effective manager.
From time-to-time, you’ll find me reminiscing about my days in the Air Force. This is one of those times. I can remember working as a young Airman in an Air Force hospital when the announcement came down that the Health Services Inspection would occur within the next month. The Health Services Inspection or HSI is a medical compliance inspection conducted jointly by the AF Inspector General and the Joint Commission. Anyway, for myself and my follow airmen, the announcement meant more work and a scramble to get programs updated to meet compliance standards. It was also the only time in my 24-year Air Force career that I had to clean baseboards. So, what does this have to do with servant leaders? Listen-in to find out…