24. Stimulate Conflict and Improve Performance

You know what I think about conflict? People don’t stop being people at work. And because people are people conflict is inevitable. Conflict is the natural result of human interaction that begins when one member of the organization believes his or her goals, values, needs, or attitudes are incompatible with those of other members of the organization. Conflict can arise within a member, between two members, or between groups of the organization. Traditionally, conflict was viewed as a detriment to the organization, it was something that should be resolved quickly or avoided all together, but if properly managed, conflict can drive positive change and it can raise the organization to the next level.